Computing & Technology
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Account & Password
Get help creating your myUMBC account, or change your account's password or other information.
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DocuSign
Get help with e-Signatures or report issues using the DocuSign platform.
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DoIT Project Request
Large-scale projects involving significant effort from DoIT should be submitted through DoIT's Project Management Office (PMO). DoIT defines projects as unique, one-time endeavors consisting of more than one activity with a defined timeframe and deliverables. PMO staff can assist with discovery and requirements gathering. Projects submitted through the PMO should have support from your division leadership.
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ImageNow / Experience
Get help with issues related to ImageNow/WebNow/Experience Services, UMBC's solution for centralized document imaging and management.
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myUMBC
Get help with issues related to myUMBC, such as profile sharing, alerts, and myUMBC groups.
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PeopleSoft
Get help with UMBC's Peoplesoft system for HR, Finance, and Student Administration.
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Request Tracker (RT)
Get help with issues related to using UMBC's Request Tracker (RT) system, or request a new RT form.
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Salesforce
Get help with Salesforce, the CRM used to support recruitment, admissions, and student success.
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Software Catalog
Supported by the Division of Information Technology (DoIT) at UMBC, the Software Catalog is a one-stop library of software titles and packages for the students, faculty, and staff. The directory is currently in early stages of development, listing select software available for use and approved by the DoIT's Cybersecurity Assurance and Digital Trust team.
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REX
Get help with issues related to REX, UMBC's data warehouse used for analysis and reporting.
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AI Tools
Get help with issues or information related to UMBC's use of AI, including requesting access to systems, requesting training to use AI, or report issues with current AI tools.
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Email & Calendar
Get help with issues related to Google Calendar, GMail, or UMBC WebMail.
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List/Group Request
Request a new Google Groups shared group email.
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Webex
Get help with issues related to Webex or Webex Meetings
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Audio Visual Services
Get help with audio visual services and classroom technology, including classroom, lecture hall, and conference room systems. AV Services also provides new AV system consult, design, and installation. AV supports wireless presentation devices like Kramer VIA and Solstice, and Webex Room Kits. Support of classes in progress - Call 410-455-2461
Fall/Spring Hours: Mon-Thur 8am-9:30pm, Fri 8am-5pm
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Cable TV
Get help with accessing cable TV in your residence hall or elsewhere on campus.
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Computer Issue
Get help with computer-related issues such as software installation and updates, active directory access, or the virtual desktop environment.
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Network
Get help with on-campus network issues or the GlobalProtect VPN network.
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Phone
Get help with issues related to the campus phone systems and voicemail.
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Video Production
The New Media Studio serves as UMBC's central hub for video production on campus. For over 25 years, UMBC's television production facility has served institutional production needs while providing a rich academic resource for students in a number of disciplines.Video field production services are also provided by The New Media Studio. We are equipped for multicamera and HD shooting and can create broadcast-quality productions in a wide range of distribution formats.
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Research Computing
Get help with issues related to UMBC's High Performance Computing Facility (HPCF).
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IT Security
Get help with IT security issues including phishing, device security, two-factor authentication, information classification, or other suspicious account-related activity.
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Swipe Access/Lenel
Lenel powers the swipe and access control needs of the university. Get help with any alarm and security swipe related access issue here.
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Surveillance and Cameras
Get help with anything related to surveillance cameras, installation, or Ocularis software issues.
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Accessibility & Captioning Support
Improving the accessibility of your course content will not only help ensure students with different abilities can access your materials, but it will also improve the learning experience for students who use mobile devices as well as those who want to engage with the material in a different way. Get help with accessibility technology using this form.
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Audience Polling
Poll Everywhere is a web-based audience response system that lets speakers embed live activities directly into their presentations. Using a variety of activity types, instructors can turn a series of slides into an effective, interactive experience. Get to know students, gauge their knowledge of a specific topic, and capture their feedback at scale.
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Badges / Microcredentials
Get help with receiving or sharing a badge, microcredential, or other digital credential; issue a badge to an earner; or request a new microcredential to be added to UMBC's portfolio.
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Blackboard
Get help related to UMBC's Blackboard service such as locating your course, submitting assignments, or setting up a course.
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Online Learning
Get help with issues related to clickers, Class Collaborate, Panopto, VoiceThread, and more.
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Video & Lecture Capture
Panopto is a lecture-capture/screencasting software that allows for easy recording and sharing of course lectures and presentations in a video format. Recordings in Panopto are viewable on most web browsers and mobile devices.
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FAQ's
Find Help is a collection of UMBC's most Frequently Asked Questions (FAQs). The FAQs contain how-to videos and documentation for a host of digital tools that are currently in use on campus. In addition, it serves as a searchable repository of use-case scenarios and first-hand experiences constructed by UMBC faculty, students, and staff who have worked to integrate digital technologies and methods into their teaching and research. As such, members of the UMBC community are encouraged to contribute freely. Faculty, staff, and students are invited to contribute to existing articles or to begin a new article.
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Web Development
Get help with issues related to sites.umbc.edu (Wordpress) sites or Confluence spaces.
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General Support
If none of the above categories describe your issue, choose this option. UMBC's Student Support Team will review your request and direct your ticket to the correct support group.
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