Computing & Technology

Select a category to the left for more information.

Account & Password

Get help creating your myUMBC account, or change your account's password or other information.

Top FAQs

• How do I create a myUMBC account?
• I have forgotten my myUMBC password. What should I do?
• How do I clear an alert from myUMBC?
• How do I enroll my first device with DUO?
• How do I manage my devices in Duo?
• How do I request myUMBC accounts for non-UMBC users / Create a Sponsored Account?

Quick Links

• Accounts Frequently Asked Questions (FAQ)
• Multi-Factor Authentication with DUO Frequently Asked Questions (FAQs)
• Profile Sharing Frequently Asked Questions (FAQs)

DocuSign

Get help with e-Signatures or report issues using the DocuSign platform.

Top FAQs

• How do I access DocuSign?

Quick Links

• DocuSign Frequently Asked Questions (FAQs)
• DocuSign Portal
• DocuSign Envelope Workflow Review Tool

ImageNow / Experience

Get help with issues related to ImageNow/WebNow/Experience Services, UMBC's solution for centralized document imaging and management.

Quick Links

• ImageNow/Experience Frequently Asked Questions (FAQs)

myUMBC

Get help with issues related to myUMBC, such as profile sharing, alerts, and myUMBC groups.

PeopleSoft

Get help with UMBC's Peoplesoft system for HR, Finance, and Student Administration.

Quick Links

• Finance
• Human Resources (HR)
• Student Administration (SA)

Request Tracker (RT)

Get help with issues related to using UMBC's Request Tracker (RT) system, or request a new RT form.

Top FAQs

• How and why should I submit an RT ticket request?

Quick Links

• Request Tracker (RT) Frequently Asked Questions (FAQs)
• RT for Support Staff Frequently Asked Questions (FAQs)

Salesforce

Get help with Salesforce, the CRM used to support recruitment, admissions, and student success.

Quick Links

• Salesforce Basics Frequently Asked Questions (FAQs)

REX

Get help with issues related to REX, UMBC's data warehouse used for analysis and reporting.

Top FAQs

• How do I access REX?
• How do I access REX Finance?
• Why can't I login to REX?

Quick Links

• REX Frequently Asked Questions (FAQs)
• REX Finance Frequently Asked Questions (FAQs)
• Financial Administrative Dashboards Frequently Asked Questions (FAQs)
• Analytics Site
• REX Site

Email & Calendar

Get help with issues related to Google Calendar, GMail, or UMBC WebMail.

Top FAQs

• How do I access UMBC's Gmail?
• How do I create an email alias?
• How do I create a shared mailbox or alias?
• How do I request a new mailing list?

Quick Links

• Email & Calendar Frequently Asked Questions (FAQs)
• Gmail Documentation
• Google Calendar Documentation

List/Group Request

Request a new Google Groups shared group email.

Quick Links

• Google Groups Mailing Lists Frequently Asked Questions (FAQs)
• Request a Mailing List
• Google Groups Documentation

Webex

Get help with issues related to Webex or Webex Meetings

Top FAQs

• How do I install Webex on Mac or Windows?
• How do I host a meeting using Webex?

Quick Links

• Webex Frequently Asked Questions (FAQs)
• Webex Room Kit/Room Bar Frequently Asked Questions (FAQs)
• Webex Webinars Frequently Asked Questions (FAQs)
• Software-Based Calling using Webex Frequently Asked Questions (FAQs)
• Webex Quick Start Guide

Audio Visual Services

Get help with audio visual services and classroom technology, including classroom, lecture hall, and conference room systems. AV Services also provides new AV system consult, design, and installation. AV supports wireless presentation devices like Kramer VIA and Solstice, and Webex Room Kits. Support of classes in progress - Call 410-455-2461 Fall/Spring Hours: Mon-Thur 8am-9:30pm, Fri 8am-5pm

Top FAQs

• How do I report issues or ask for loaner equipment with presentation technology?
• Where is the AV Office located? What are the office hours?
• How do I schedule a Zoom or Microsoft Teams Meeting through Google Calendar for a Webex Room Kit?

Quick Links

• AV Classroom Technology Operating Instructions
• Audio Visual Services Frequently Asked Questions (FAQs)

Cable TV

Get help with accessing cable TV in your residence hall or elsewhere on campus.

Computer Issue

Get help with computer-related issues such as software installation and updates, active directory access, or the virtual desktop environment.

Top FAQs

• How do I delete cookies, cache, and temporary Internet files from my web browser?
• Does UMBC offer any institutional or educational discounts for purchasing computers?

Quick Links

• Desktop Troubleshooting Frequently Asked Questions (FAQs)
• Virtual Desktop Environment (VDE) Frequently Asked Questions (FAQs)
• Student Technology Resouces
• Recommended Technology for Faculty & Staff
• Software Downloads
• Computer Labs

Network

Get help with on-campus network issues or the GlobalProtect VPN network.

Top FAQs

• How do I connect to campus wireless (Eduroam)?
• How can I speed up my internet connection?
• How do I connect to the UMBC GlobalProtect VPN?
• How do I register my device for use with the Residential Wired Network at UMBC?

Quick Links

• Residential Network Frequently Asked Questions (FAQs)

Phone

Get help with issues related to the campus phone systems and voicemail.

Top FAQs

• How do I use my campus extension in Webex?
• I'm getting a "Phone Services Disconnected error in Webex. What should I do?

Quick Links

• On-Campus Phones Frequently Asked Questions (FAQs)
• Software-Based Calling using Webex Frequently Asked Questions (FAQs)
• Legacy Rolm Phone System

Video Production

The New Media Studio serves as UMBC's central hub for video production on campus. For over 25 years, UMBC's television production facility has served institutional production needs while providing a rich academic resource for students in a number of disciplines.Video field production services are also provided by The New Media Studio. We are equipped for multicamera and HD shooting and can create broadcast-quality productions in a wide range of distribution formats.

Quick Links

• New Media Studio

Research Computing

Get help with issues related to UMBC's High Performance Computing Facility (HPCF).

Top FAQs

• What is the High Performance Computing Facility and how do I access it?

Quick Links

• Research Support

IT Security

Get help with IT security issues including phishing, device security, two-factor authentication, information classification, or other suspicious account-related activity.

Top FAQs

• What should I do if I receive a suspicious email?
• What are some Cybersecurity best practices?
• What is Duo Multi-Factor Authentication?
• How can I follow DoIT Security?

Quick Links

• Information Security and Compliance Frequently Asked Questions (FAQs)

Swipe Access/Lenel

Lenel powers the swipe and access control needs of the university. Get help with any alarm and security swipe related access issue here.

Surveillance and Cameras

Get help with anything related to surveillance cameras, installation, or Ocularis software issues.

Accessibility & Captioning Support

Improving the accessibility of your course content will not only help ensure students with different abilities can access your materials, but it will also improve the learning experience for students who use mobile devices as well as those who want to engage with the material in a different way. Get help with accessibility technology using this form.

Top FAQs

• What is Blackboard Ally, and how do I access it?
• How do I present with real-time subtitles in PowerPoint?
• What is Monsido and How do I access it?
• How do I use Webex Assistant (AI Captioning)?
• What Media Support Resources are available for hearing-impaired individuals?

Quick Links

• Student Disability Services (SDS)
• Accessibility and Disability Services (ADS)

Audience Polling

Poll Everywhere is a web-based audience response system that lets speakers embed live activities directly into their presentations. Using a variety of activity types, instructors can turn a series of slides into an effective, interactive experience. Get to know students, gauge their knowledge of a specific topic, and capture their feedback at scale.

Top FAQs

• What is Poll Everywhere and How do I use it?
• How do I open a Slido Poll in Webex?

Quick Links

• Poll Everywhere

Badges / Microcredentials

Get help with receiving or sharing a badge, microcredential, or other digital credential; issue a badge to an earner; or request a new microcredential to be added to UMBC's portfolio.

Top FAQs

• What are the steps to obtain Microcredentials and badges?

Quick Links

• Digital Credentialing Frequently Asked Questions (FAQs)

Blackboard

Get help related to UMBC's Blackboard service such as locating your course, submitting assignments, or setting up a course.

Top FAQs

• Where can students find resources on Blackboard?
• Why can't I see my Blackboard Course?
• What is the process of test-taking with Respondus Lockdown Browser?
• How do I Split or Merge a Blackboard Course?

Quick Links

• Blackboard Frequently Asked Questions (FAQs)
• Ultra Experience Frequently Asked Questions (FAQs)
• Third Party Tools in Blackboard
• Instructional Technology Training Recordings

Online Learning

Get help with issues related to clickers, Class Collaborate, Panopto, VoiceThread, and more.

Top FAQs

• What is the Quality Matters Self-Review Tool and How do I use it?

Quick Links

• Akindi Importer Frequently Asked Questions (FAQs)
• Class Collaborate Frequently Asked Questions (FAQs)
• CourseArc Frequently Asked Questions (FAQs)
• Panopto Frequently Asked Questions (FAQs)
• Respondus Lockdown Browser Frequently Asked Questions (FAQs)
• VoiceThread Frequently Asked Questions (FAQs)
• Online Learning Tools

Video & Lecture Capture

Panopto is a lecture-capture/screencasting software that allows for easy recording and sharing of course lectures and presentations in a video format. Recordings in Panopto are viewable on most web browsers and mobile devices.

Top FAQs

• How do I give another course access to individual videos or folders in Panopto?
• How do I share a link to a single Panopto video in an Ultra Course?
• How do I share a link to a folder of Panopto videos in an Ultra Course?

Quick Links

• Panopto Frequently Asked Questions (FAQs)
• Panopto

FAQ's

Find Help is a collection of UMBC's most Frequently Asked Questions (FAQs). The FAQs contain how-to videos and documentation for a host of digital tools that are currently in use on campus. In addition, it serves as a searchable repository of use-case scenarios and first-hand experiences constructed by UMBC faculty, students, and staff who have worked to integrate digital technologies and methods into their teaching and research. As such, members of the UMBC community are encouraged to contribute freely. Faculty, staff, and students are invited to contribute to existing articles or to begin a new article.

Web Development

Get help with issues related to sites.umbc.edu (Wordpress) sites or Confluence spaces.

Top FAQs

• How do I request a site in sites.umbc.edu?
• How do I request a Confluence wiki space?
• How do I log in to edit my site in sites.umbc.edu?
• How do I create and edit pages in sites.umbc.edu?
• How do I add/remove administrators to my site in sites.umbc.edu?

Quick Links

• Sites (WordPress) Frequently Asked Questions (FAQs)
• Confluence Wiki at UMBC Frequently Asked Questions (FAQs)

General Support

If none of the above categories describe your issue, choose this option. UMBC's Student Support Team will review your request and direct your ticket to the correct support group.

Quick Links

• UMBC Computing & Technology Frequently Asked Questions (FAQs)